POSITION SUMMARY:

Under the direction of the Membership Director, the Welcome Desk Associate is the first point of contact for members and guests as they enter our facilities.  All aspects of superior customer service are paramount in this position.

ESSENTIAL FUNCTIONS:

1. The checking-in of all members and guests.
2. The collection of all necessary fees for both members and guests.
3. Strict adherence to the policies and procedures of the Membership Department.
4. Active promotion of programs and of the entire YMCA.
5. Help with basic clerical duties as needed.
6. Work in coordination with the Facilities Manager and Building Monitors.
7. Assist in the administration and coordination of different programs.
8. Assume other duties deemed necessary by supervisor.

PHYSICAL DEMANDS:

1. Ability to work in excess of a 30-hour week with irregular work hours.
2. Ability to walk, stand, and sit (including on the floor) for long periods of time.
3. Ability to communicate effectively with varying demographic groups.
4. Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.
5. Must be able to lift materials weighing up to 20 pounds.
6. Ability to stand or sit while maintaining alertness for several hours at a time.
7. Position may require bending, leaning, kneeling, and walking.
8. Ability to accurately enter data for memberships and program registrations.

HOURS & BENEFIT LEVEL:

Option 1:

• Full Time: 35+ hours a week
• Monday-Friday, afternoons/evenings
• Benefit Level 3

Option 2:

• Part Time: 12+ Hours a week
• Weekends & Fill In
• Benefit Level 4

YMCA COMPETENCIES (Leader):

• Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.
• Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Applications can be picked up at and returned to the front desk, or downloaded and emailed.